Terms and Conditions

These Terms and Conditions govern your access to and use of PlayerMagnet, including our website, dashboard, workspaces, video generation tools, billing flows, and related services.

By creating an account, clicking to accept these terms, purchasing a plan, or using PlayerMagnet, you agree to be bound by these terms. If you use PlayerMagnet on behalf of a company, game server, gaming community, creator, studio, agency, esports team, or other organization, you confirm that you have authority to bind that organization.

If you do not agree to these terms, you may not access or use PlayerMagnet.

"Customer Content" means gameplay footage, creator footage, trailers, game or community branding, server names, server IPs, channel names, clips, images, audio, music, text, prompts, campaign instructions, metadata, lore, and other materials you upload, submit, or make available to PlayerMagnet.

"Output" means videos, scripts, captions, voiceovers, thumbnails, overlays, render files, recommendations, and other materials generated or produced through PlayerMagnet based on Customer Content or your instructions.

"Plan" means a subscription, credit package, trial, beta, or other paid or unpaid access level described at checkout, in your dashboard, or in a written order.

You may use PlayerMagnet only if you can form a binding agreement with us and are not barred from using the service under applicable law.

If you are under the age of majority where you live, you may use PlayerMagnet only with permission and supervision from a parent or legal guardian who agrees to these terms.

If you use PlayerMagnet for an organization, you are responsible for your users, contractors, and other representatives who access the service through your account.

PlayerMagnet helps gaming creators, server owners, studios, agencies, and marketing teams turn gameplay footage, community information, game context, campaign rules, and creative inputs into short-form promotional video assets.

The service may include script generation, clip planning, AI voiceover, captions, music, transition effects, overlays, render jobs, project workspaces, analytics, billing tools, and related dashboard features.

Subject to your compliance with these terms and your Plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use PlayerMagnet for your internal business and marketing purposes.

You must provide accurate account, billing, and contact information and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, workspace, API keys, upload links, or billing profile.

You are responsible for managing your account, workspace settings, workspace content, billing choices, and operational decisions.

As between you and PlayerMagnet, you retain ownership of your Customer Content.

You grant PlayerMagnet a worldwide, non-exclusive, royalty-free license to host, copy, store, process, transmit, display, transform, render, and create derivative works from Customer Content as needed to provide, maintain, secure, support, troubleshoot, and improve the service.

You represent that you have all rights, licenses, consents, and permissions needed to provide Customer Content to PlayerMagnet and to allow us and our service providers to process it under these terms.

Subject to your compliance with these terms, your Plan, and all payment obligations, you may use Output for gaming-related marketing, social channels, ads, community campaigns, launch campaigns, creator campaigns, server promotion, and related promotional uses.

AI-generated Output may be inaccurate, incomplete, offensive, non-unique, or similar to output generated for other users. PlayerMagnet does not guarantee that Output is original, exclusive, non-infringing, compliant with platform rules, or suitable for a particular campaign.

You are responsible for reviewing, editing, approving, and publishing Output. You are also responsible for any claims, disclosures, endorsements, music rights, voice rights, advertising compliance, and platform compliance associated with your published content.

You may not upload, generate, clone, imitate, or use a person's voice, face, name, image, likeness, performance, or identity unless you have all required rights and permissions.

You may not use PlayerMagnet to impersonate a real person, mislead viewers about who is speaking, create deceptive endorsements, or suggest sponsorship or approval where none exists.

You are responsible for rights in any gameplay footage, game captures, trailers, music, sound effects, fonts, logos, character names, server or community branding, creator clips, and third-party assets you submit or ask PlayerMagnet to use.

You may not use PlayerMagnet to create, upload, generate, or distribute content that is unlawful, deceptive, infringing, abusive, hateful, harassing, sexually exploitative, invasive of privacy, or designed to impersonate, defraud, or manipulate others.

You may not interfere with the service, bypass usage limits, resell unauthorized access, share accounts with other people, scrape non-public systems, upload malware, probe for vulnerabilities without permission, or use automated abuse patterns.

You may not reverse engineer, decompile, copy, rent, sell, sublicense, or create a competing service from PlayerMagnet or its underlying software, models, workflows, prompts, systems, or interfaces, except where applicable law expressly prohibits this restriction.

You may not use PlayerMagnet if you are subject to applicable sanctions or export restrictions, or in a way that would cause PlayerMagnet, its users, or its providers to violate sanctions, export control, anti-bribery, anti-money-laundering, or similar laws.

PlayerMagnet is an independent service and is not affiliated with, endorsed by, sponsored by, or approved by any game publisher, game studio, marketplace, creator platform, social platform, streaming platform, community platform, or other third-party service unless we expressly say otherwise in writing.

You are responsible for making sure your game-related content, server, community, footage, claims, giveaways, monetization, sponsorships, and published videos comply with game publisher rules, platform rules, marketplace rules, advertising rules, consumer protection rules, and any other requirements that apply to your campaign.

PlayerMagnet is not responsible for platform moderation, takedowns, account restrictions, advertising disapprovals, copyright claims, community backlash, server bans, game access restrictions, or campaign performance.

Your access to features, workspaces, storage, render jobs, output quality, custom voices, support, and usage volume may depend on your Plan.

Credits, quotas, or usage limits are measured as described in the service, checkout page, dashboard, or order terms. Unless we say otherwise, unused credits do not roll over after the applicable billing period and have no cash value.

We may enforce reasonable technical limits to protect the service, prevent abuse, manage rendering capacity, or comply with third-party provider restrictions.

Paid Plans are billed according to the price, billing cycle, currency, and features shown at checkout, in your dashboard, or in your written order terms.

Subscriptions renew automatically until canceled. You can cancel through your billing portal or by contacting us. Cancellation stops future renewals but does not automatically refund fees already paid, and your access normally continues until the end of the then-current billing period unless your order terms state otherwise.

Except where required by law or expressly approved by PlayerMagnet in writing, subscription fees, rendered videos, used credits, custom work, setup fees, priority-render fees, and unused portions of a billing period are non-refundable.

We may, in our discretion, issue a refund or credit for a duplicate charge, documented billing error, unauthorized charge, service discontinuation without a substantially similar replacement, or a first-time purchase if you request the refund within 14 days of payment and have not used credits, generated videos, downloaded Output, or received custom work during that billing period.

Refund requests must be sent to support@playermagnet.com with the account email, workspace name, payment date, and reason for the request. If a refund is approved, it will normally be returned to the original payment method through our payment processor.

We do not provide refunds because a campaign underperforms, a social platform rejects or removes content, you forgot to cancel before renewal, you no longer need the service, you were dissatisfied with AI-generated quality after using credits, or your account is suspended or terminated for violating these terms.

Credits, quotas, discounts, promotional balances, and goodwill credits have no cash value, are not transferable, and are not refundable unless required by law or expressly stated in writing.

If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account, preserve relevant records, and contest the dispute. You remain responsible for valid unpaid fees, chargeback fees, collection costs, and taxes to the extent permitted by law.

You are responsible for taxes, duties, payment processor fees, currency conversion fees, and similar charges associated with your purchase. Mandatory local consumer rights, including any non-waivable cancellation or refund rights, override this refund policy where they apply.

We may change Plan features, prices, or usage limits with reasonable notice. If a price increase applies to a recurring subscription, it will apply no earlier than your next renewal period unless you agree otherwise.

We may offer free trials, beta features, preview features, experimental models, or early-access functionality. These may be changed, limited, suspended, or discontinued at any time.

Beta and preview features are provided for evaluation and may be less reliable, less secure, less documented, or less supported than generally available features.

PlayerMagnet may rely on third-party providers for AI models, voice generation, rendering, storage, payments, analytics, email, authentication, hosting, and infrastructure. Those providers may process Customer Content and usage data as needed to provide their services to PlayerMagnet.

Third-party services may change, become unavailable, produce errors, impose restrictions, or require additional terms. PlayerMagnet is not responsible for third-party products, decisions, outages, models, platforms, or content.

We process account information, billing information, Customer Content, Output, usage data, device data, and similar information to provide, secure, support, analyze, and improve PlayerMagnet.

Our Privacy Policy, Cookie Policy, and Data Processing page provide more detail about personal information, browser storage, analytics choices, subprocessors, and customer data handling.

We use reasonable administrative, technical, and organizational safeguards designed to protect the service, but no online service can be guaranteed to be perfectly secure or continuously available.

You should not submit sensitive personal data, regulated health information, financial account data, government identifiers, or confidential third-party materials unless your Plan or a separate written agreement expressly permits it.

If you provide feedback, ideas, requests, or suggestions, you grant PlayerMagnet permission to use them without restriction or compensation.

We may create and use aggregated or de-identified data about service usage, performance, errors, rendering patterns, and campaign workflows, provided it does not identify you or your users.

PlayerMagnet and its software, workflows, interface, branding, templates, systems, prompts, documentation, analytics, and underlying technology are owned by PlayerMagnet or its licensors.

These terms do not transfer ownership of PlayerMagnet technology to you. You may not remove proprietary notices, misuse our trademarks, or offer PlayerMagnet as a competing or white-label service without written permission.

We aim to keep PlayerMagnet reliable, but the service may be interrupted for maintenance, updates, provider limits, outages, security issues, rendering capacity, or events outside our control.

We may add, remove, suspend, or modify features, models, voices, presets, music, integrations, and limits over time. We may also update the service to address security, legal, provider, or platform requirements.

Support channels, response times, and support scope may vary by Plan.

You may stop using PlayerMagnet at any time. You remain responsible for fees incurred before cancellation or termination.

We may suspend or terminate access to the service, remove content, limit generation, or disable accounts if we reasonably believe that your use violates these terms, creates legal or security risk, harms the service or other users, or could expose PlayerMagnet to third-party claims.

After termination, your right to use the service ends. We may delete or retain Customer Content and Output according to our operational, backup, legal, billing, and security practices.

PlayerMagnet is provided on an as-is and as-available basis. We do not guarantee that generated videos will increase views, followers, joins, revenue, rankings, retention, or social media performance.

To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted service, error-free operation, and that Output will be accurate, lawful, unique, or accepted by any platform.

To the fullest extent permitted by law, PlayerMagnet will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost goodwill, platform bans, takedowns, failed campaigns, or lost business opportunities.

To the fullest extent permitted by law, our total liability for any claim related to the service will not exceed the amount you paid to PlayerMagnet for the service in the three months before the event giving rise to the claim.

You agree to defend, indemnify, and hold PlayerMagnet harmless from claims, damages, liabilities, losses, settlements, penalties, costs, and expenses, including reasonable attorneys' fees, arising from Customer Content, Output you publish or distribute, your use of the service, your violation of these terms, your violation of third-party rights, payment disputes, chargebacks, or your violation of platform rules or applicable law.

These terms are governed by the laws specified in your order form or written agreement with PlayerMagnet. If no governing law is specified, the laws of PlayerMagnet's principal place of business apply, without regard to conflict of law rules.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other party and providing a reasonable description of the issue and requested resolution.

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised effective date.

If changes materially affect your rights or obligations, we will provide reasonable notice where practical. Continued use of PlayerMagnet after updated terms take effect means you accept the updated terms.

You may not assign these terms without our prior written consent. We may assign these terms as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

If any part of these terms is found unenforceable, the remaining parts will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, data rights, disclaimers, limitations of liability, indemnity, governing law, and general terms.

Questions about these terms can be sent to support@playermagnet.com or Discord: discord.playermagnet.com.